Shipping Policy

You can trust that your order will be quickly processed and safety delivered.

Items will typically ship out in 2-3 business days.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

We use the following carriers to deliver our orders:
UPS
FedEx
DHL

LTL Carrier

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

UPS, DHL and FEDEX  allows and accept a maximum length of 8 ft.Tubes longer than 8ft will ship by truckload (LTL) with our discounted rates.If you have any questions.

We always offer FREE SHIPPING for order over $2000 (applies to Continental USA only).

In case of LTL shipment, we suggest to not use forklift to unload the material, unload the material by each piece from the back of the truck. Please inspect freight shipments with care, including the contents if there is every kind of visible damage to the packaging. Take note of any damaged or missing items before the driver leaves, directly on the Bill of Lading. Note the amount of damaged packages or pieces and refuse any damaged items. We suggest  taking as many images of a damaged shipment as possible. You may also call InnovaStairs before signing the freight bill if there are any concerns.

InnovaStairs will not be liable for any claims if damaged items are not refused at the time of delivery. Customers are responsible if the freight delivery is accepted as complete and there are signs of damage or missing pallets, boxes, or bundles. In the case that there is no damage, but there is a missing or incorrect item, customers must report to InnovaStairs within 48 hours of receipt of a shipment. Any missing/replacement product will be shipped via ground shipping only.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.

Returns, Refunds and Exchanges Policy

How To Return An Item
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.

1. Please email info@innovastairs.com to request a refund and we will assign you a tracking #.
2. Mail your returned item to:
Return your item(s) to the address provided with the tracking number.
3. Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Items that has been worn, used, or altered will not be accepted for return or exchange.

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the orig